Blog · Page 3 of 3

Notes on running bots at volume

No launch announcements dressed up as advice. If a post does not change how you would run a campaign, it does not go out.

Start 7-day free trial Chat on WhatsApp

Writing for the people who run the floor: what a fronter bot does on a Medicare or ACA call, what a fronting seat actually costs once attrition and ramp are counted, how bots sit on ViciDial and Convoso without a migration, and which TCPA obligations follow the call to an offshore center.

Posts, page 3

August 25, 2026ComplianceOperations

DNC scrubbing: what happens before the dial

Suppression only works if it is checked at the right moment and written back at the right moment. Both are easy to get wrong when the list moves between systems.

Read

August 20, 2026OperationsFronting

Warm transfer rules that keep closers on the phone

A transfer that lands on a busy closer is worse than no transfer. Three rules decide whether your closers spend the shift selling or waiting.

Read

August 15, 2026OperationsEconomics

Why your transfer rate drops after hour six

It is not the list. Compare the first hour of a shift with the seventh on the same data and the difference is almost entirely in how the script is being read.

Read

August 10, 2026MedicarePlanning

Getting Medicare bots live before AEP

Annual Enrollment is the one window where capacity you cannot add is money you cannot make. Working backwards from 15 October, here is when to start.

Read

August 5, 2026ACAPlanning

ACA season: what changes for a fronting floor

Different qualifying questions, a different disclosure, and a longer script. The mechanics of fronting are the same; almost everything said on the call is not.

Read

July 31, 2026Final expenseScripts

Final expense: the four questions that decide the transfer

Age, state, tobacco and the health knock-outs your carrier cares about. Get the order right and your closers stop hearing calls they cannot write.

Read

July 26, 2026BuyingEconomics

How many bots does it take to replace a fronting seat?

One bot covers one seat's dialing, but that is the wrong unit. The number you want is transfers per shift, and it depends on your list.

Read

July 21, 2026OperationsReporting

Reading a bot's disposition report

The outcomes land in your own codes, in your own dialer. What is worth looking at is the shape of the distribution, not the individual calls.

Read

July 16, 2026BuyingOperations

How to pilot bots on a slice of your list

A pilot that proves nothing is worse than no pilot. Same list, same hours, one variable, and a number you agreed on before it started.

Read

July 11, 2026Auto insuranceScripts

Auto insurance: qualifying before the transfer

Current carrier, policy expiry, vehicles and license status. Four answers that decide whether a closer is talking to a shopper or to somebody who just answered the phone.

Read