From your script to bots on the dialer
Most of the work is deciding exactly what the bot says and where it stops. The telephony is your own, the bots dial through your dialer, on your caller ID, into your dispositions.
Putting B3 Voice bots on a campaign takes seven steps: send us the script, we build the call flow from it, you listen to it and approve it, we connect your dialer, the bots pilot on part of your list, you order the bots you want and pay by bank transfer, then we tune the flow from the recordings.
Three things to have ready
None of them takes long, and two of them you probably already have.
A dialer, or a SIP trunk
ViciDial, Convoso, Five9, Genesys or a plain SIP trunk, the bots dial through the stack you already pay for, on the caller ID you already use. There is nothing to migrate and no second platform to licence.
Your script and your disclosure
The words your campaign requires, the questions that qualify a lead, and the point at which a caller is transferred or dropped. If it only exists in your agents' heads, two recorded calls are enough to start from.
Seven days to try it
Every account starts with a 7-day free trial on its own campaign. After that you pay monthly for the bots you keep, with unlimited calls and no per-minute charges.
Seven steps to bots on your campaign
In order, including the parts that are not self-service. Most floors are live within days of the order.
- 01Step 1 of 7
Tell us the campaign and send the script
Say which campaign the bots will front, Medicare, ACA, final expense, auto, solar, debt relief, MVA or a cross-sell on your own book, and send the script your floor reads today, including the disclosure the campaign requires and the questions that decide whether a lead transfers.
If your script only exists in your agents' heads, a recording of two good calls is enough to start from.
- 02Step 2 of 7
We build the call flow
Our team turns the script into a call flow: the opening and the disclosure, the qualifying questions in the order you ask them, the objections your floor actually hears and the rebuttals you allow, the point at which a caller is disqualified, and the conditions that trigger a transfer.
The bot follows your script and your rules, and handles questions and objections within them.
- 03Step 3 of 7
You listen to it and approve it
Before anything dials a real number you get a recorded pass of the bot working your script, plus the flow written out in full. Mark up whatever is wrong, a word in the disclosure, the order of two questions, when it gives up, and we change it and send it back.
Go-live needs your sign-off. Nothing unapproved ever dials your list.
- 04Step 4 of 7
Connect your dialer
The bots run on the stack you already have. ViciDial, Convoso, Five9, VICIhost, Genesys or a plain SIP trunk: we take the caller ID you dial from, the list or campaign the bot should pull from, and the disposition codes it must write back when the call ends.
No migration. If your dialer works today it will work with the bots on it.
- 05Step 5 of 7
Start your 7-day free trial
Your bots go live free for 7 days, usually on part of the list while your own fronters work the rest, so you compare on the same data in the same hours. You watch transfers, talk time and every live call in your dashboard.
Nothing is charged during the trial.
- 06Step 6 of 7
Keep the bots that work
After your 7-day free trial, keep the bots you want and pay monthly by invoice. Add more whenever you need them, and they go live on your campaign within days, not weeks.
A flat monthly price per bot with unlimited calls. Nothing is metered, so a busy month costs the same as a quiet one.
- 07Step 7 of 7
Review the calls and tune
Every call leaves a recording, a transcript and a disposition in your own dialer. Read what people actually said, score the calls, and send us the changes: a rebuttal that is not landing, a question that needs reordering, a disclosure your compliance team has revised.
Script changes ship within a working day and apply to every bot on that campaign at once.
Most bots play recordings. Ours actually listen.
The bots most call centers buy are a stack of pre-recorded clips. When the caller says something unexpected, they repeat themselves. Pick a situation and watch both bots handle it.
Typical recorded bot
Live callPlayback log
12 clips loaded
Live callCall transcript
AIWhat actually happens on a dial
The loop below runs on every call the bot places, from the ring to the disposition.
- 1The bot dials from your dialerYour list, your campaign, your caller ID. The bot is another seat as far as the dialer is concerned, so pacing, calling windows and DNC screening stay exactly where you already set them.
- 2A machine is detected and droppedAnswering machine detection runs on the live audio. Voicemail is dispositioned and dropped in the first seconds, so no closer time and very little VoIP spend goes on it.
- 3The disclosure is read, word for wordThe compliance line your campaign requires is read the same way on call one and call nine hundred. It does not get shortened at hour six because the bot is tired, because there is no hour six.
- 4The caller is qualified against your scriptThe questions run in your order. The bot understands each answer, handles objections and side questions like a trained agent, and a caller who does not qualify is dispositioned and released rather than pushed into a transfer your closer will lose.
- 5A qualified caller is transferredThe bot conferences in a closer and introduces the caller in its own voice, with the answers it collected. If no closer is free it holds, retries or books a callback, whichever rule you set.
- 6The call is written backThe disposition code your floor already uses is written into your dialer. Verifiers also write captured details into your CRM and the ViciDial comments, and you can watch the whole call live in your dashboard.
From first message to live bots in days
No long setup project. You send the script, approve a test call, and your bots start working your list.
- 01
Message us or sign up
Tell us your campaign, your dialer and how many seats you run. WhatsApp is fastest.
- 02
Send your script
The script your fronters or verifiers read today. We build the call flow around it.
- 03
Approve a test call
Hear the bot on a real call flow with the voice you chose. Nothing dials until you say yes.
- 04
Go live free for 7 days
Your bots run on your own campaign. You watch every call live in your dashboard.
- 05
Pay monthly after the trial
Keep the bots that work for you. One flat monthly price per bot, unlimited calls.
See it on your own campaign this week
Free for 7 days. Send us your script on WhatsApp and we will have a test call ready for you to hear.