B3 Voice vs Convoso
Convoso is a full dialer platform with a virtual agent product. B3 Voice sells bots that run on the dialer you already have. Compared on scope, pricing and migration.
Convoso is a complete contact-center platform, dialer, omnichannel, reporting, with an AI virtual agent inside it. B3 Voice is not a dialer: it sells bots that run on the dialer you already operate, including Convoso itself. The choice is whether you are replacing your platform or adding capacity to it.
Credit where it is due
What Convoso does well
Convoso is a mature, well-supported dialer platform with genuine depth: predictive dialing, compliance tooling, omnichannel and reporting that a large floor can actually run on. Their virtual agent sits inside that stack, so everything is in one contract, one login and one support queue. For a center that wants to consolidate vendors, that is a real advantage.
The difference
Where B3 Voice differs
B3 Voice does not ask you to move platforms. The bots dial on your existing caller ID, pull from your existing list and write back your existing dispositions, including on Convoso. Pricing is a flat monthly price per bot with unlimited calls, rather than a platform subscription plus seat licensing.
Side by side
Capability by capability
Each row names which product has the edge, or says the two are broadly even. Rows where Convoso leads are marked that way and are not dressed up as anything else.
Pricing checked on 3 October 2026.Convoso changes its published rates from time to time, check their pricing page before you decide on cost alone.
What it is
Even- B3 Voice
- Bots for your existing dialer
- Convoso
- A full dialer platform with an AI agent
Migration required
B3 Voice- B3 Voice
- None, runs on your stack
- Convoso
- Platform migration for the full product
Pricing model
B3 Voice- B3 Voice
- Fronter $40, verifier $50 per bot per month. Unlimited calls, 1% off from 30 bots, 3% from 50, 5% from 100, minimum 15.
- Convoso
- Platform subscription, quoted per account
Dialer included
Convoso- B3 Voice
- No, you keep yours
- Convoso
- Yes
Omnichannel
Convoso- B3 Voice
- No, voice only
- Convoso
- Yes
Campaign-specific bots
B3 Voice- B3 Voice
- Catalogue per campaign, fronter and verifier
- Convoso
- Configured within the platform
Which one should you choose?
There is a real buyer for Convoso and a real buyer for B3 Voice. These lists are written to send the wrong one away.
Choose Convoso if
- You are replacing your dialer anyway and want one vendor for everything
- You need predictive dialing, omnichannel and reporting in the same product
- Consolidating contracts matters more than per-unit cost
Choose B3 Voice if
- Your dialer works and you are not migrating it
- You want to add bot capacity without a platform commitment
- You want a flat monthly price per bot with unlimited calls
Convoso questions, answered
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