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ViciDial

Putting bots on ViciDial without touching your dialer config

1 min read

The bots join as another seat: your lists, your caller ID, your queues, your disposition codes. Nothing about your pacing, your campaigns or your reports changes.

Photo illustrating putting bots on ViciDial without touching your dialer config

What we need from you

Three things, and none of them is a migration.

  • The campaign or list the bots should pull from
  • The caller ID they dial on, yours, not ours
  • The disposition codes they should write back when a call ends

What stays exactly where it is

Your pacing, your calling windows, your recycle rules and your suppression file. The bots are seats as far as ViciDial is concerned, which means your existing reports keep working and your QA team keeps looking in the same place.

Why we do not want to own your dialer

Your caller-ID reputation took years to build and is the one asset a fronting floor cannot quickly replace. Moving it to somebody else's platform to get AI dialing is a bad trade, and it is why B3 Voice is not a dialer and does not resell telephony.

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About this topic

No. The bots connect the way an agent seat does. Where a custom stack needs something different, we connect to your SIP trunk instead.

Pacing stays yours, so the dialer's behavior does not change. What changes is what happens after the connect.

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