1. The agreement, and who it is with
These terms are between you, the organisation opening the account, and everyone you allow to use it, and B3 Voice, a company registered in England and Wales. Together with the acceptable use policy, the privacy policy and the data processing agreement, they are the whole agreement between us.
B3 Voice is a business service. You confirm you are acting in the course of a business and not as a consumer, which means the consumer cancellation rights under the Consumer Contracts Regulations do not apply.
2. What the service is
B3 Voice supplies AI fronter and verifier bots configured against your own campaign script. The bots dial through the dialer and carrier you operate, qualify callers against that script, transfer qualified callers to your closers and write outcomes back into your own disposition codes.
To avoid any doubt about what it is not:
- It is not a dialer. B3 Voice does not replace your dialing platform, does not supply telephone numbers and does not resell call minutes.
- Voice cloning needs consent. We clone the voice of a named person only with that person’s documented consent, which you are responsible for obtaining.
- There is no public API. CRM write-back is set up by us for your account; there is no Zapier app or publicly documented API.
- We do not supply leads or contact data. Contact lists are yours, and section 6 sets out what that makes you responsible for.
3. Your account and your team
- You are responsible for everything done under your account, including by team members you invite and anyone who uses their credentials.
- Give each person their own login and the role they need. Do not share credentials. Sessions can be revoked and take effect on that person’s next request.
- Keep your contact email current. It is how we reach you about billing, security and changes that affect the service.
- Tell us promptly at [email protected] if you believe your account has been accessed without authorisation.
4. Orders, invoices and payment
- New accounts get a 7-day free trial. After the trial, bots are billed monthly at a price per bot. The current prices and volume discounts are on the pricing page, in US dollars, and that page is the price you will be invoiced.
- Nothing is metered. You are not charged per call, per minute or per transfer, and a busy month costs what a quiet month costs.
- Each month you receive an invoice in your client dashboard. The invoice carries the bank details to pay into and the reference to quote; those details are frozen onto the invoice when it is issued.
- Payment is by bank transfer. We do not take card payments and no card details exist anywhere in this product. If anyone asks you to pay a different account from the one printed on your invoice, stop and contact us first.
- Upload the transfer receipt against the invoice so we can match the payment to the bank record.
- Prices exclude any tax or bank charge applied in your jurisdiction, which is added or deducted where due. A transfer that arrives short of the invoice total leaves the balance outstanding.
- Fees already paid are non-refundable except where the law requires otherwise, or where we terminate this agreement without cause under section 10.
- If an invoice is unpaid we may hold the bots on that order. We will tell you before we do.
5. Your dialer and your carrier are yours
B3 Voice bots dial through the dialer and carrier you operate, on your caller ID. You hold those accounts, you supply the credentials, and your carrier invoices you directly for the calls at its own rates. We add nothing to those charges and we never see them.
- What you pay B3 Voice is the monthly price per bot. The cost of the calls themselves is separate from it, and is between you and your carrier.
- You must comply with your dialer’s and carrier’s own terms and any registration they require, including caller-ID registration and branded-calling programmes for the destinations you dial.
- Your credentials are stored encrypted against the connection they belong to and decrypted only when a call is placed. You may remove them at any time, which stops the bots dialing.
- Your carrier may suspend or restrict your numbers independently of us, and carriers may block traffic without notice to either of us.
6. How you may use it
The acceptable use policy forms part of these terms and you must follow it. In summary: you are the caller of record on every call a bot places for you, so consent, calling windows, do-not-call and suppression obligations, recording notices and the disclosure read at the top of the call are all yours.
You warrant that you have the right to use every contact you load, and that the material you put in a knowledge base is yours to use or properly licensed.
7. Your data, and what we do with it
- Your content, agents, instructions, knowledge-base material, contact lists, recordings, transcripts and captured leads, remains yours. We claim no ownership of it.
- You grant us the limited licence we need to host, process and transmit it in order to operate the service for you, including passing it to the sub-processors listed on the sub-processors page.
- We do not use your call content to train our own models, and we do not sell it or share it for anyone else’s marketing.
- Where we process personal data on your behalf we do so as your processor under the data processing agreement.
- We retain the right to use aggregated, de-identified statistics about how the platform performs, volumes, latency, error rates, that identify neither you nor any individual.
8. Availability, support and changes
We work to keep the service available and will give reasonable notice of planned maintenance where we can. We do not currently offer a contractual uptime commitment or a service credit scheme, and we would rather say so than publish a figure we have not measured.
Parts of the service depend on third parties, telephony, speech and conversation processing, storage. An outage at one of them can affect calls, and that is outside our control.
Support is by email at [email protected] during UK business hours.
We improve the product continuously and may change features. We will not materially reduce the core functionality of a plan you are paying for during your current term without telling you and offering you a way out.
9. What an AI agent says
Voice agents generate their replies automatically from your instructions and your knowledge base. They can be wrong. They can misunderstand an accent, mishear a number, or answer confidently from material you left in the knowledge base by mistake.
You are responsible for what your agent says to your customers. Test it before you put it live, review the transcripts once it is, and do not use it for anything where a wrong answer causes harm that cannot be put right, clinical, legal or regulated financial advice in particular. The industry modifiers carry guardrails, but they are a constraint on tone and scope, not a guarantee of correctness.
10. Suspension and ending the agreement
- There is nothing to cancel. Bots are bought outright, so there is no renewal date and no recurring charge to stop.
- We may suspend a bot, a campaign or the account immediately where calling is causing harm, where the acceptable use policy is being breached, where an invoice is unpaid, or where we are required to by a regulator or carrier.
- We may terminate for a material breach that is not remedied within 14 days of us asking, or immediately for a serious breach of the acceptable use policy.
- Either of us may terminate for convenience on 30 days’ notice. If we terminate without cause, we refund the bots you have paid for and cannot use.
- On termination, export your data promptly. We delete account data within 90 days of closure, as set out in the privacy policy. Your numbers, lists, recordings and dispositions stay in your own dialer and are unaffected.
11. Warranties and liability
We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided as it is: we do not warrant that it will be uninterrupted, error-free, or that an agent will achieve any particular result.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, neither of us is liable for loss of profit, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss. Our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.
You indemnify us against claims, fines and reasonable costs arising from calls or messages you sent, contact data you used, or content you put into the service, where the claim results from your breach of these terms or the acceptable use policy.
12. General, and governing law
- Changes. We may update these terms. Material changes are notified to account holders by email at least 30 days before they take effect, and continuing to use the service after that date accepts them.
- Assignment. You may not assign this agreement without our consent. We may assign it as part of a sale or reorganisation of the business.
- No third-party rights. Nobody other than you and us may enforce these terms.
- Severability. If a clause is unenforceable, the rest continues.
- Force majeure. Neither of us is liable for a failure caused by something genuinely beyond our reasonable control.
- Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms go to [email protected].