A call center script is the exact wording a fronter or verifier follows on every call: the opening, the required disclosure, the qualifying questions and the transfer. Below are sample scripts for the campaigns call centers run most, each one ready to adapt or to run on a B3 Voice bot.
- Medicare campaign
Medicare script
A sample Medicare call center script: opening, required disclaimer, Part A and Part B qualification, transfer to a licensed agent and the verifier section.
Read the script - ACA campaign
ACA script
A sample ACA (Obamacare) call center script: opening, consent, household and income screening, current coverage check and transfer to a licensed agent.
Read the script - Final Expense campaign
Final Expense script
A sample final expense call center script: opening, age and state check, basic health and tobacco questions, and transfer to a licensed agent.
Read the script - MVA campaign
MVA script
A sample MVA (motor vehicle accident) call center script: opening, accident date, fault, injury and treatment, existing representation and transfer to intake.
Read the script - Solar campaign
Solar script
A sample solar call center script: opening, homeowner check, roof, monthly electric bill and utility, then a transfer or appointment with the installer.
Read the script
Have your own script? Put it on a bot.
Send us the script your floor reads today. We set up fronter and verifier bots on it, you approve a test call, and your 7-day free trial starts.