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Answering machine detection decides your cost per transfer

1 min read

On most US lists, more than half of the connects are voicemail. What happens in those four seconds is the difference between a profitable campaign and a busy one.

Photo illustrating answering machine detection decides your cost per transfer

The maths nobody runs

Take a floor of twenty seats dialing a Medicare list. If half the connects are answering machines and each one costs a fronter twelve seconds to recognize and drop, that is a seat and a half gone every shift before anyone has spoken to a prospect.

That figure is not fixed. It moves with how quickly voicemail is detected and what happens next.

What the bot does

Detection runs on the live audio the bot is already processing, so there is no per-call detection fee of the kind telephony providers usually charge. Voicemail is dispositioned and dropped, or left the message you approved, if the campaign allows one, and the next number is dialed.

Why it is not just a dialer setting

Your dialer's AMD is tuned to protect drop rate, which is a different objective. It errs towards passing a doubtful call to a human because a dropped live call is a regulatory problem. The bot has no such trade-off to make: it can listen for another second and be sure, because the second costs nothing.

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About this topic

No. Your dialer keeps doing what it does; the bot's detection runs on the calls it is already handling. Nothing about your pacing or drop-rate settings changes.

Only if you approve the message and the campaign permits it. Many US campaigns do not, and the default is to disposition and move on.
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