Skip to content
India

AI calling bots for BPOs in India on a US process

For floors in Noida, Mohali, Mumbai, Ahmedabad, Kolkata, Hyderabad and Bengaluru that run US hours. The bots take the fronter and verifier seats on the night shift.

Start 7-day free trialChat on WhatsApp

B3 Voice builds AI fronter and verifier bots for Indian BPOs on a US process. The bots run on your ViciDial or Convoso and cover the Eastern shift: 6:30 pm to 6:30 am IST from March to November, 7:30 pm to 7:30 am in winter. You pay a monthly USD invoice by bank transfer after a 7-day free trial.

Who it's for

Indian BPOs running a US process

International voice processes that dial US consumers for a US client or their own campaigns, across Delhi NCR and the other BPO hubs, with a fronter or verification stage before the agent.

  • Noida
  • Delhi NCR
  • Mohali
  • Mumbai
  • Ahmedabad
  • Kolkata
  • Hyderabad
  • Bengaluru

  • Outbound on a US process

    Fronter bots open the call, read your disclosure word for word and ask the qualifying questions your client signed off, in the same order on every dial.

  • Verification on a recorded line

    Verifier bots pitch and verify, capture the customer's details on the call and write them into your CRM and the ViciDial comments for QA.

  • Your agents take the transfer

    A qualified caller is introduced and handed to the closer or licensed agent queue you already run. Callers who do not qualify are dispositioned and released.

Processes

A fronter and a verifier for each US process

Every process below has its own bots, built on its own qualifying questions and transfer rules. For anything else, we build a custom bot on the script you supply.

Shift hours in IST

Eastern business hours, in IST

India is UTC+5:30 and never changes its clocks. The US does, so the same 9am to 9pm Eastern window starts at a different IST time in summer and in winter, always on the half hour.

US on daylight time (EDT)

6:30 pm to 6:30 am IST

9:00 am to 9:00 pm ET. Second Sunday of March to first Sunday of November.

US on standard time (EST)

7:30 pm to 7:30 am IST

9:00 am to 9:00 pm ET. First Sunday of November to second Sunday of March.

When the US moves to standard time in November, your shift starts an hour later in IST and runs an hour later into the morning. The bots follow the calling window set in your dialer, so nothing on our side changes. They fill every fronter and verifier seat for the whole window, and your roster only needs the agents who take the transfers.

Your dialer

No new dialer, no migration

The bots join your dialer as extra seats, on your caller ID and your carrier. Pacing, calling windows and DNC screening stay exactly where you set them.

  • ViciDial

    Self-hosted or hosted, the bots pull from your ViciDial lists, dial on your caller ID, transfer into your queues and write dispositions back with your own codes.

    ViciDial integration

  • Convoso

    Same hooks as ViciDial: list, caller ID, transfer queue and disposition write-back. If you run Convoso's own virtual agent, the bots sit alongside it.

    All integrations

  • Cloud or in-house dialers

    For any other stack, custom hooks connect the bots to your SIP trunk directly. Tell us what you dial on and we confirm it before the trial.

    Dialer integration
Paying from India

One USD invoice a month, paid by bank transfer

There is no card checkout and no card details anywhere in the product. Pricing is the same for every market.

The billing sequence

  1. 1A 7-day free trial on your own process, minimum 15 bots
  2. 2A monthly invoice in US dollars in your dashboard, with the bank details and a reference
  3. 3An international bank transfer from your company account, with the receipt uploaded against the invoice
  4. 4Confirmation from us against the bank record

$40 per fronter bot and $50 per verifier bot, per month, with unlimited calls and no per-minute charge.

See pricing and volume tiers

Talk to us directly

WhatsApp is the fastest way to reach us, and the same number, +92 302 0003410, takes calls. Share the script your process runs today and we build the call flow from it for you to approve.

If a transfer arrives short because of bank charges, the balance stays open on the same invoice and your dashboard shows it. You settle the rest against that invoice.

Bank details are fixed on each invoice when it is issued. If anyone asks you to pay a different account, stop and message us first.

Chat on WhatsAppCall +92 302 0003410
FAQ

Questions from Indian BPOs

Yes, and it is the only way to pay. There is no card checkout. Each month an invoice in US dollars appears in your client dashboard with the bank details and a reference. Pay it from your company account, upload the receipt against that invoice and we confirm it against the bank record.

No. The bots speak English today, because they call US consumers on a US process. Spanish is coming soon for Spanish-speaking leads. Hindi is not offered. Your team reads transcripts, dispositions and call summaries in English in the client dashboard, exactly as the process is run now.

Whatever calling window you set in your dialer. A 9am to 9pm Eastern window runs 6:30 pm to 6:30 am IST while the US is on daylight time, and 7:30 pm to 7:30 am IST from November to March. India does not change its clocks, so only the US shift moves.

Yes. ViciDial and Convoso connect through the same hooks: your lists, your caller ID, your transfer queue and disposition write-back. A custom or in-house dialer connects through its SIP trunk. Tell us what your floor dials on and we confirm the connection before your trial starts.

The balance stays outstanding on the same invoice and your dashboard shows it, so nothing is lost or guessed. Charges deducted in transit are the usual cause on an international transfer. Pay the remainder against that same invoice. How billing works.

No. A fronter bot is $40 and a verifier bot is $50 per bot per month, billed in US dollars, with unlimited calls and no per-minute charge. The minimum order is 15 bots and every account starts with a 7-day free trial. The pricing page shows the volume tiers.
All questions

Try the bots on your US process

Send your process script on WhatsApp. We set up the bots on your dialer, you approve a test call, and your free trial starts.

Start free trialChat on WhatsAppCall us
WhatsAppCall us7 daysFree trial