MVA Campaign Script for Call Centers: Accident Intake
An MVA call center script screens people who were recently in a motor vehicle accident: when it happened, who was at fault, whether they were injured and treated, and whether they already have a lawyer. Qualified callers are transferred to a law firm's intake team. Below is a sample script you can adapt.
MVA fronter script
This is a sample. Run the script and disclosures your compliance team has approved for your campaign and your states.
- 01
“Hi, this is [Agent name] with [Company name] on a recorded line. You recently asked about help after a car accident. Do you have a minute?”
- 02
“When did the accident happen?”
- 03
“Was the other driver at fault?”
- 04
“Were you injured, and did you see a doctor or go to the hospital?”
- 05
“Do you already have a lawyer for this accident?”
- Outside the time window, at fault, no treatment or already represented: thank the caller and end politely.
- 06
“Thank you. I'm going to connect you with an intake specialist who can review your case. Please stay on the line.”
Before you run it
- Never give legal advice or promise a settlement
- Make clear who you are calling on behalf of
- Record every call
- Honor do-not-call requests immediately
Run this script on a bot
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It understands the caller instead of playing recordings, answers questions, handles interruptions and transfers qualified callers to your agent. $40 a fronter a month, unlimited calls, 7-day free trial.
MVA script questions
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