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DNC marking

Do-Not-Call Requests Marked on the Call

When a caller asks to be removed, the bot confirms the request in plain language, ends the call and marks the number as do-not-call in the call's disposition. The request is recorded and transcribed, so it is on record and easy to act on.


The problem

On a busy floor an opt-out said in anger is easy to miss or mis-tag. A missed do-not-call request is a compliance risk and an angry second call.

01

Ask once, marked once

The bot treats a removal request as a request, not an objection. It does not try a rebuttal; it confirms, apologises where it fits and ends the call.

02

On record

The DNC disposition, the recording and the transcript all show the request, so your team and your dialer can suppress the number from that point on.

Capabilities

What it does

  • Recognises a do-not-call request, even when the caller is angry or interrupts
  • Confirms the request politely and ends the call
  • Marks the number as DNC in the call's disposition
  • Keeps the request on the recording and the transcript
FAQ

Questions people ask

No. Registry scrubbing and your suppression list stay with you and your dialer. The bot handles the requests made on the call and marks them as DNC.

See it on your own campaign this week

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