01
Every call, not a sample
Scoring runs over the transcript, so coverage is complete by default. Sampling exists because listening is expensive; when the text already exists, there is no reason to sample.
QA scoring checks calls against your quality criteria. Because every B3 Voice call is transcribed, the criteria can be applied to all of them rather than to a two-per-cent sample, so a missed disclosure is found on the call it happened on, not weeks later if it happens to be sampled.
The problem
Sampling two per cent of calls means a compliance failure has a ninety-eight per cent chance of never being seen.
02
Your criteria
Your QA sheet, your weightings. The output lands beside the recording and the disposition so a low score is one click from the call that produced it.
Capabilities
What it does
- Scores every call, not a sample
- Uses your own QA criteria and weightings
- Links each score to its recording and transcript
- Flags missed disclosures on the call they happened on
FAQ
Questions people ask
Only the bot calls, those are the ones B3 Voice transcribes. Scoring your human floor means putting their calls through the same pipeline, which is a separate conversation.
See it on your own campaign this week
Free for 7 days. Send us your script on WhatsApp and we will have a test call ready for you to hear.