It is your codes, not ours
Outcomes are written using the disposition codes your floor already uses, so your QA, payroll and campaign reports read bot calls the same way they read human ones. There is no second system to check.
Three things worth watching in week one
A new flow tells you most of what it is going to tell you in the first few hundred dials.
- Knock-out distribution: if one question eliminates almost everybody, it may be in the wrong place
- Early hang-ups: a spike in the first ten seconds usually means the opening, not the list
- Transfers your closers rejected: the fastest signal that a qualifying question is too loose
Then change one thing
Script changes ship within a working day and apply to every bot on the campaign at once. Change one thing at a time or you will not know which one worked.
